Contact Us...

0345 975 8758
If you need to call us from abroad or prefer not to use our 0345 number, you can also call us on +44 (0) 203 284 1575.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

Internet banking queries

Technical queries about the Internet Banking service


Call us on 0345 835 3844. We’re open 8am-8pm Mon-Sat, 8am-6pm Sun.

If you need to call us from abroad you can also call us on +44 (0)203 284 1577

Help & Support

Emergency Services Loan Cashback

If you work for the Emergency Services (NHS, Ambulance, Fire Service, Police) or the Armed Forces, you are entitled to £50 cashback if your loan is applied between 27 July and 6 September 2020 and were subsequently accepted. If your application is successful you will need to provide us with your work email address and some basic information via the online form, via before we can pay the cashback.

Please see the below links for further information:

Loan Cashback T’s and C’s

Loan Cashback Request Form

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