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Cookie policy

We’re committed to protecting your personal information and ensuring your experience with us is as safe and enjoyable as possible. In this section, you’ll find information on how and why we collect, store and use personal information to improve our service. You’ll also find out how to manage the information that’s collected.
Visit our privacy page for more information.

What are cookies?
Most websites use cookies to improve your browsing experience. Cookies are small amounts of information in the form of text files sent by our website (or the website of a company we have a relationship with) to your computer, mobile phone or other device when you visit our website. They allow us to do various things, including tailor the content you see, and ensure the security of your Internet Banking experience.

Cookie types and their use
We use a combination of different cookies to improve your Internet Banking experience. For example, we use a cookie to remember your User ID so you don't have to re-type it whenever you log on. A cookie allows us to remember your previous choices on our site, so you don’t have to repeat them on each visit.
Read more here about the main cookie types we use and what they’re used for.

Session cookies
Session cookies last only for the duration of your visit and are deleted when you close your browser. These facilitate various tasks such as allowing a website to identify that a user of a particular device is navigating from page to page, supporting website security or basic functionality.
Many of the cookies we use are session cookies. For example, they help us to ensure the security of your Internet Banking session, and can also keep you logged on to internet banking while you move between pages or service your account.
Our session security cookies are designed to be very difficult to read, change, access or use except by us when you have an active Internet Banking session. They contain no personal information that can be used to identify you. Their names typically start with the letters IB e.g. IBSESSION, IBCOOKIE01, IBCOOKIE02.

Persistent cookies
We also use persistent cookies. They last beyond your session and after you’ve closed your browser. We use them to ensure you have a better experience when you return to the site. Persistent cookies remain on your computer until you choose to remove them.
Sometimes persistent cookies are used by websites to provide targeted advertising based upon the browsing history of the device. We use persistent cookies in a few ways, for example, to remember your details for log on so you don’t have to (cookie named IBUserID). We also use persistent cookies to allow us to analyse customer visits to our site, for example our cookie named WT_fpc. These cookies help us to understand how customers arrive at and use our site so we can improve the Internet Banking service.

First and third party cookies
Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies. We use both first party and third party cookies. Read more information on our cookie policy.

What if I don't want to accept cookies?
You can choose to restrict or block the cookies set by us, or any website. You’ll need to do this through your browser settings.

Please note, if you block or restrict cookies on your machine, you will be unable to log on to the TSB Internet Banking service.

Your browser settings are usually found in the ‘options’ or ‘preferences’ menu. The Help function in your browser will show you how to change the settings. We use cookies to provide and maintain a secure environment for your Internet Banking service, to protect you from fraud. However, you can make TSB a trusted website in your browser settings so that each time you visit your cookies are enabled for TSB and will allow Internet Banking to work.

You may wish to watch one of our short video guides on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari).
You can find more information on our cookie policy and links to our videos here.

If your concern is with third party cookies generated by advertisers, you can turn these off by going to the third party’s website and getting it to generate a one-time ‘no thanks’ cookie, to stop any further cookies being served to your machine. Remember, for cookie blocking or restrictions, you’ll need to adjust the browser settings on every device you use for internet access. Read more information on our cookie policy.

You can also visit for comprehensive information on how to block or restrict cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer, as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you’ll need to refer to your handset manual.

Contact Us...

0345 975 8758
If you need to call us from abroad or prefer not to use our 0345 number, you can also call us on +44 (0) 203 284 1575.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

Internet banking queries

Technical queries about the Internet Banking service


Call us on 0345 835 3844. We’re open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun.

If you need to call us from abroad you can also call us on +44 (0)203 284 1577

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